The Impact of Soft Skills on the Medical Professional Liability


Course Description

Historically, there has been a lot of emphasis on the ‘hard skills’ necessary to prevent malpractice such as technical competence and knowledge. Patient satisfaction, patient engagement, and collaborative care have, in many ways, shifted the focus solely from clinicians’ knowledge and technical acumen to a broader range of desirable skills — including many soft skills. The number of soft skills is vast, and examples include empathy, humility, active listening, communication, teamwork, critical thinking, honesty, integrity, leadership, and respect. Emerging evidence also shows that enhancing soft skills can benefit physicians by cultivating better doctor–patient relationships, alleviating burnout, and reducing professional liability exposure.  This presentation will focus on effective ways to communicate, build relationships, solve problems, and maintain professionalism, while improving patient safety and outcomes and reducing burnout and the risk of medical malpractice.

Target Audience

The educational design addresses the needs and issues of healthcare providers including physicians, nurses, physician assistants, healthcare administrators, and office practice managers.

Accreditation and Disclosure Statement

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Oklahoma State Medical Association (OSMA) and PLICO. The OSMA is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The OSMA designates this activity for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Faculty, CME Planning, Reviewer and Moderator have no relevant financial relationships with ineligible companies to disclose. The OSMA CME Manager has mitigated all information with ineligible companies and has resolved all conflicts of interest if applicable.

To officially receive AMA PRA Category 1 Credits™ and a CME certificate of participation, the attendee must complete the online evaluations for each presentation attended.

The Oklahoma State Medical Association has been surveyed by the Accreditation Council for Continuing Medical Education (AC­CME) and awarded Accreditation with Commendation for six years as a provider of continuing medical education for physicians.The ACCME accreditation seeks to assure the medical community and the public that the Oklahoma State Medical Association provides physicians with relevant, effective, practice-based continuing medical education that supports US health care quality improvements.The ACCME employs a rigorous, multilevel process for evaluating institutions' continuing medical education programs according to the high accreditation standards adopted by all seven ACCME member organizations. These organizations of medicine in the US are the American Board of Medical Specialties, the American Hospital Association, the American Medical Association, the Association for Hospital Medical Education, the Association of American Medical Colleges, the Council of Medical Specialty Societies, and the Federation of State Medical Boards of the US, Inc."