Meeting the Challenge: Managing Difficult and Noncompliant Patients

Healthcare providers often accept patients into their practices, but later regret these decisions based on the emergence of difficult or noncompliant patient behaviors. Identifying the potential for these behaviors and learning how to manage them is key to successful provider–patient relationships. In rare but severe circumstances the safety of the staff may be put at risk. This program provides participants with information about managing difficult and noncompliant patient behaviors by addressing situational circumstances, provider/staff issues, and patient factors and proactively planning for escalating situations.

Target Audience

The educational design addresses the needs and issues of healthcare providers including physicians, nurses, physician assistants, healthcare administrators, and office practice managers.

Accreditation Statement

This activity is planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Oklahoma State Medical Association (OSMA) and PLICO. The OSMA is accredited by the ACCME to provide continuing medical education for physicians. The OSMA designates this live activity for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
To officially receive AMA PRA Category 1 Credits™ and a CME certificate of participation, the attendee must complete the online evaluations for each presentation attended.

Faculty and Disclosures

The Faculty, CME Planning Committee and Reviewer have no relevant financial relationships to disclose. The OSMA CME Manager has reviewed all speaker information and has mitigated all conflicts of interest with ineligible companies, if applicable.

"The Oklahoma State Medical Association has been surveyed by the Accreditation Council for Continuing Medical Education (AC­CME) and awarded Accreditation with Commendation for six years as a provider of continuing medical education for physicians.The ACCME accreditation seeks to assure the medical community and the public that the Oklahoma State Medical Association provides physicians with relevant, effective, practice-based continuing medical education that supports US health care quality improvements. The ACCME employs a rigorous, multilevel process for evaluating institutions' continuing medical education programs according to the high accreditation standards adopted by all seven ACCME member organizations. These organizations of medicine in the US are the American Board of Medical Specialties, the American Hospital Association, the American Medical Association, the Association for Hospital Medical Education, the Association of American Medical Colleges, the Council of Medical Specialty Societies, and the Federation of State Medical Boards of the US, Inc."